Complaints

If you received a product with a defect or malfunction, you can file a complaint under the material defect warranty. You have 2 years from the date of purchase to do this. In the case of technical or electronic parts, the product may be sent for technical expertise (e.g., to the manufacturer or distributor) to confirm the cause of the defect.

Upon receiving the claimed product, we will begin reviewing your request. We have a maximum of 14 days from the date of receipt of the goods to handle the complaint, but we will make an effort to complete the process faster. In special cases, this time may be extended – in this event, we will keep you informed.

Electronic parts are very sensitive to errors during assembly, improper connection, or short circuits. If damage occurs after self-assembly, a complaint may be rejected if professional analysis shows improper assembly or use contrary to its purpose.

To retain full rights to file a complaint, we recommend assembly at an authorized motorcycle service. In the event of a complaint, we require a description of the issue and documentation of the assembly (e.g., service report). The part can be sent to the manufacturer or distributor for professional analysis, and the final decision will be made after its completion.

Damage visible from the outside:

If the package arrives damaged (e.g., torn, crushed, wet, or otherwise damaged), you must fill out a damage report with the courier upon receipt of the shipment. This document allows us to claim compensation from the delivery service and quickly process your claim.

Damage inside – no visible signs on the packaging:

If the packaging appeared undamaged but you found the product inside to be damaged upon opening – you can still file a complaint. In this case, photograph the outer packaging and the damaged product and attach the images to your claim. Create a return request and send the pictures to ktmsklep.pl. In the email subject, write "complaint [order number]".

After successfully completing the return process, you will see the next step - "Create a return shipment." Enter the required information and then pay for the shipment online. Secure the ready package properly and take it to the chosen drop-off point or wait for the courier.

You can check the status of your return by clicking on one of the buttons below.

If you wish to share comments, suggestions, or complaints about the store's operation, write to us at skargi@ktmsklep.pl.

In the message, please include:

- the order number (if available),

- a description of the situation,

- contact details for a response.

We handle each message individually and respond within 7 working days.